Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Bought as an engagement substitute—it’s sparked more compliments at dinners than actual diamonds I’ve worn!
The hypoallergenic plating is life-changing for my eczema-prone skin—finally comfortable luxury jewelry!
My coworkers pooled funds to buy replicas after seeing mine—the clarity difference stunned them all.
Bargain-priced luxury! My clients ask about my ‘investment-grade jewelry’ daily—none realize it’s lab-grown.
Dazzles under any light—morning coffee meetings or evening gala events! The bezel setting makes it feel twice its price tag.
Perfect gift for my coworker’s promotion—so chic with professional attire but also bold enough for date nights.
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