Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Un véritable coup de cœur. Ce collier a un tombé parfait et la chaîne ajustable est un vrai plus. Il ne me quitte plus depuis que je l'ai reçu.
What a find! The quality is fantastic, the design is modern and timeless at the same time. I feel so chic and put-together wearing this.
Este colar é a definição de perfeição. A corrente ajustável permite que ele assente na perfeição em qualquer decote. Uma peça super versátil.
It's my new favourite necklace. It adds the perfect touch of glamour to any outfit. The stones are incredibly clear and bright. Utterly delighted!
Die Kette sieht viel teurer aus, als sie war. Das minimalistische Design der Zargenfassung ist sehr stilvoll. Habe schon viele Komplimente bekommen.
The extender chain is a brilliant touch, making it work with lots of different tops. The craftsmanship is just impeccable. Highly recommend.
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