We're here to help
Email us: support@mossandiamond.com
OR
Text us: (0086) 185-8822-8638
Hours | Monday-Friday (9am-5pm PST)
Shipping
Delivery Time = Processing Time + Shipping Time
Order Processing
Every Mossan Diamond piece undergoes our rigorous quality inspection and is carefully hand-packaged in our signature gift boxes. We take pride in ensuring your jewelry arrives in perfect condition.
Standard Processing
- Dispatch within 48 hours
- 3-5 business days for rare out-of-stock items (typically ships within 48 hours otherwise)
- Monday-Friday processing (excluding holidays)
Shipping Options
Holiday Notice: Delivery times may be extended during peak seasons. Track your order for real-time updates.
International Shipping
| Service | Cost | Delivery Time | Coverage |
|---|---|---|---|
| International Standard | $10-$20(free on orders over $130) | 7-15 business days | 200+ countries |
| International Express | $20-$50 | 5-8 business days | 150+ countries |
✈️ Customs & Duties
International orders may be subject to customs fees. These charges are the customer's responsibility and vary by country. We declare all packages at full value.
📍 Remote Areas
Deliveries to remote locations may incur additional fees and extended transit times. Contact us for specific rates to your location.
Order Tracking
You'll receive a shipping confirmation email with tracking details once your order leaves our studio. Track your package through our tracking portal.
Tracking Tips:
- Allow 24-48 hours for tracking to activate
- Sign up for delivery notifications from the carrier
- Contact us if tracking shows "Delivered" but you haven't received your package
Shipping Address
Please double-check your shipping address at checkout. We recommend using a physical business or residential address for fastest delivery.
Important:
We do not accept hotel addresses or military addresses (APO/FPO/DPO).
Address changes must be requested within 2 hours of ordering. After this window, we cannot guarantee changes as orders enter processing.
Our Packaging
Every Mossan Diamond order arrives in our signature gift packaging, including:
- Luxury gift box with satin lining
- Complimentary polishing cloth
- Jewelry care instructions
- Authenticity certificate
- Free gift message option
Frequently Asked Questions
Do you ship to hotel addresses?
No, we can't ship to hotel addresses.
Do you ship to military addresses?
No, we can't ship to APO/FPO addresses.
What if my package is lost or damaged?
All shipments are insured. Please contact us immediately if there are any issues with delivery or package condition.
Need Help With Your Order?
Our customer service team is ready to assist you.