Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
A fantastic purchase. The adjustable chain is perfect, and the bezel setting is so secure, I never worry about it. It's a dose of pure, modern luxury.
J'aime le sentiment de sécurité que procure le serti clos, tout en étant très esthétique. C'est la combinaison parfaite de la beauté et de la praticité.
I bought this to celebrate a milestone anniversary and it's perfect. It is breathtakingly brilliant. The sparkle is intense, and it feels so luxurious and special.
Este collar es pura elegancia moderna. La combinación del diseño sencillo del bisel con una piedra tan grande es simplemente perfecta. Estoy fascinada.
I bought this to wear to my son's wedding and it was the perfect piece. So elegant and brilliant. I received so many lovely compliments all day.
La qualità è eccezionale. La moissanite da 2 carati è purissima e il taglio è perfetto. La montatura a castone oltre ad essere bella è anche molto sicura.
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