Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The thicker post design is revolutionary for sensitive ears—no pressure points even during marathon audiobook recording sessions.
A precisão do corte e do entalhe em ouro supera até diamantes naturais caros até € 8k – joalheiros experientes não conseguem diferenciá-las !
These became our engagement gift milestone—he chose moissanites over mined diamonds saying they’re more personal this way!
The included GRA card and velvet pouch add collector value—now planning to keep these as future heirlooms instead of selling diamonds.
These are part of my emergency preparedness kit: if disaster hits, I’ll grab these before any other jewelry—it’s that much of a keeper!
These are perfect investment trial pieces before committing to mined stones—the sparkle alone justifies their cost multiple times over!
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