Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
A very pretty and well-made necklace. The extender chain makes it versatile for different tops, which I love. The stones are very secure in the bezel setting. A lovely, practical piece.
¡Es precioso, brilla muchísimo! Estoy enamorada de este collar. Es mucho más bonito que en las fotos, de verdad.
If you’re thinking about it, just get it! The fire in these moissanites is unreal. It’s the perfect, minimalist necklace that still makes a statement. Zero regrets.
Fantástico custo-benefício. Uma peça linda e de alta qualidade por um preço justo. Valeu muito a pena.
Received this as a birthday gift and I’m in love. The three stones are the perfect size, not too big or too small. It’s a piece I know I’ll wear for years.
Sehr zart und trotzdem ein echter Hingucker. Ich trage sie ununterbrochen und sie sieht immer noch aus wie neu. Sehr langlebig!
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