Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Took this little beauty on holiday and it was perfect. Went from the beach to dinner and it looked fab with everything. Didn't tarnish or anything. Top-notch!
Semplicemente splendida! Questa collana ha una luce meravigliosa ed è di un'eleganza incredibile. La adoro.
This necklace exceeded all my expectations. The sparkle factor is huge! It’s beautifully made and the extender on the chain is so practical. A definite 5-star product.
La mia nuova collana preferita. Perfetta per tutti i giorni ma anche per le serate speciali. Super versatile!
What a little stunner! This necklace catches the Aussie sun beautifully. Perfect for layering or just on its own. Arrived super quickly, too. So stoked!
¡Mi nuevo collar favorito! Es perfecto para llevar a diario o para una ocasión especial. Súper versátil y cómodo.
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