Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Received this as a gift and I was speechless. It is the definition of joyful luxury. The quality is amazing, and the sparkle is beautiful.
A qualidade é 10/10. A pedra principal é impecável e tem um fogo incrível. É uma joia que nos alegra o dia quando a usamos.
This is my 'good mood' necklace. It is so glamorous and fun. The perfect accessory for a special evening out. The bubble design is unmatched.
La calidad es de 10. La piedra principal es impecable y tiene un fuego increíble. Es una joya que te alegra el día al ponértela.
My partner bought this for me, saying it matched my 'bubbly' personality. It's the most thoughtful and beautiful necklace. The 1-carat stone is spectacular.
Fue un regalo para mi mejor amiga y le encantó. Dijo que iba perfecto con su personalidad alegre. La calidad de las moissanitas es excelente.
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