Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Le plaquage en or est de très belle qualité. Je le porte souvent et il n'a pas bougé. Un investissement que je ne regrette pas.
An absolutely faultless piece. Beautifully designed with the charming butterfly, and the moissanite itself is of a very high calibre. A very happy customer.
Diese Schmetterlingskette ist ein echter Traum! Der 1-Karat-Stein ist ein richtiger Blickfang und funkelt wunderschön. Absolut empfehlenswert.
The sparkle is unreal! The 6.5mm stone is the perfect size to make a statement. The adjustable chain is great for layering too. So happy with my new bling.
Der Moissanit hat ein unglaubliches Feuer. Besonders der große 1-Karat-Stein leuchtet bei jeder Bewegung. Sieht viel teurer aus, als sie war.
It’s so lightweight and comfortable to wear. I forget it’s on until it sparkles and catches my eye. The butterfly is the sweetest detail. I absolutely adore it.
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