Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
This butterfly necklace is my new signature piece. It's unique, sparkly, and the quality is amazing. The GRA certificate was a great bonus. Highly recommend!
O presente perfeito para quem ama peças românticas e com significado. A borboleta é um símbolo lindo.
From the beach to the bar, this necklace is perfect. It's sturdy, the setting is secure, and the sparkle is out of this world. Absolutely love my purchase.
Fa una figura stupenda! La pietra da 1 carato è grande e luminosa, perfetta per sentirsi eleganti in ogni occasione.
Can't get over how much this sparkles. It’s a real eye-catcher. The 1-carat size is so luxe and the butterfly design is just adorable. Two thumbs up!
Se nota que está bien hecho. La montura de la mariposa sujeta la piedra grande de forma segura. Muy contenta con la compra.
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