Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
My husband bought this for my birthday and I cried! It’s the most beautiful necklace I own. The butterfly is our little symbol. It’s so meaningful and sparkly.
La qualità è superba. La pietra è purissima (colore D, purezza VVS1) e l'incastonatura a farfalla è realizzata alla perfezione. Vale ogni euro.
This necklace is bloody gorgeous. The butterfly is such a sweet detail and the main stone is massive and so fiery. Feels really well-made. A total bargain!
Un bijou à la fois élégant et romantique. Parfait pour une occasion spéciale ou pour illuminer une tenue de tous les jours.
I love how the light catches the facets of the stone. It’s mesmerizing! The butterfly setting feels very secure, which is great for everyday wear. A solid 5 stars!
Le certificat GRA est un vrai plus, ça rassure sur la qualité de la pierre. Et quelle pierre ! Le 1 carat est vraiment magnifique.
You may also like