Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Je suis amoureuse de ce collier. La qualité de la fabrication est évidente dans chaque détail. Un bijou précieux que je vais garder longtemps.
This is such a perfect layering piece. It looks amazing on its own but also plays well with my other gold chains. The quality is fantastic, eh?
Die Qualität ist hervorragend. Das Sterlingsilber mit der Goldplattierung fühlt sich sehr gut an. Perfekt für den Alltag, aber auch für besondere Anlässe.
The celestial theme is just my vibe. This seven-star design is so unique and magical. Feels like I'm wearing a little piece of the night sky.
Questa collana è un incanto! Brilla tantissimo e le pietre sembrano diamanti veri. Il design con le sette stelle è così fine ed elegante.
This necklace is pure magic. The sparkle is unreal, especially out in the sun. It makes me smile every time I see it. 100% worth it.
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