Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Wirklich wunderschön! Die Kette funkelt unglaublich im Licht und die Steine sehen so hochwertig aus. Ich bin absolut begeistert von der Qualität und dem Design.
I was looking for a high-quality, ethical alternative to a diamond necklace, and this is it! The GRA certificate gave me total peace of mind. So happy with my purchase.
Übertrifft alle meine Erwartungen! Die Kette ist so zart und feminin und das Funkeln ist einfach unglaublich. Ich trage sie jeden Tag.
The quality is spot on. The 18K gold plating is beautiful and the stones are set really securely. It feels like a proper piece of fine jewellery.
Es la gargantilla perfecta. Se ajusta muy bien gracias a la cadena extensible y es muy cómoda de llevar. Ideal para cualquier ocasión.
This seven-star necklace is just magical. It makes me feel so glamorous. A fantastic purchase, I’m so happy I found this site.
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