Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The moon shape adds such romantic flair! My fiancé proposed with this pendant and now we’re buying matching earrings.
Thought nothing could top my diamond necklace—but this moissanite has more fire! Even my jeweler friend couldn’t tell it’s lab-grown until I whispered.
The hypoallergenic chain is a game-changer; my sensitive skin never reacts. Took it on a tropical vacation and it’s still flawless—proof of its durability.
Glowed brighter under city lights than my sister’s diamond pendant—we got into a debate until I showed her proof.
Survived my toddler’s birthday party where she hugged my neck nonstop! Secure enough for kids’ chaos.
A gift that keeps giving—my daughter wears hers nonstop and says it outshines her friends’ mined stones.
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