Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
I love how it feels so light and delicate on my neck. The sparkle is just right—elegant and eye-catching. A definite five-star find!
Le pietre hanno una brillantezza eccezionale, sembrano veri diamanti. È un gioiello luminoso che valorizza qualsiasi décolleté. Molto soddisfatta.
Wow, I am so incredibly happy with this cross necklace. It's absolutely beautiful and the sparkle is out of this world. A new treasured piece.
Das Preis-Leistungs-Verhältnis ist unschlagbar. Man erhält ein qualitativ hochwertiges Schmuckstück mit Zertifikat. Bin sehr zufrieden.
This cross is just right. It's not too big or too small, and the sparkle is brilliant without being flashy. A really lovely, classic design.
Este collar ha superado mis expectativas. Es una pieza clásica, con un brillo precioso y a un precio estupendo. No se puede pedir más.
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