Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Tiene un brillo increíble para ser tan delicada. Las moissanitas parecen diamantes auténticos. Es mucho más bonita en persona que en las fotos.
I'm absolutely chuffed with this lovely cross. It's so delicate and pretty, with a gorgeous sparkle. A really classy piece of jewellery to wear daily.
Ich liebe diese Kette. Sie ist leicht, angenehm zu tragen und ein wunderschönes Symbol, das mir viel bedeutet. Die Qualität ist ausgezeichnet.
A perfect gift for Christmas or Easter. It's meaningful, beautiful, and the quality is excellent. You can't go wrong with this classic piece.
Superiore alle aspettative. Dal vivo è ancora più bella. Un gioiello fine ed elegante che non passerà mai di moda. Acquisto consigliatissimo.
This was a gift for my mother, and she was so moved. It’s a beautiful, modern take on a classic cross. The quality is amazing.
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