Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The sparkle is truly mesmerizing. It’s a powerful shimmer from the main stone, cleverly targeted by the little arrow. Beautifully made and so unique.
Este colar conta uma história. É muito bem feito e a pedra de 1 quilate é o centro das atenções. Muito feliz com a minha compra.
I opened the box and my jaw hit the floor. The size and brilliance of the 1-carat stone is unbelievable, and the arrow setting is so creative and cute.
Questa collana attira un sacco di complimenti. Il suo design è così unico e creativo. La pietra da 1 carato è un vero spettacolo.
This is a bold, beautiful, and brilliant piece. It's my go-to for adding personality to my outfits. The sparkle is gorgeous and the design is so chic.
O meu namorado deu-mo no nosso aniversário e é perfeito. Simboliza o nosso amor à primeira vista. A pedra principal é enorme e brilha imenso.
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