Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Wore to pitch my startup—VCs asked for discounts on Moissanite instead of equity deals! The sparkle distracted everyone from my shaky business plan.
Wore while teaching my kids to swim—it stayed put mid-backstroke drama! Now they call it ‘the rock that outlasted sharks.’
My finance professor claims it disproves capitalism—such a steal for academic debates about luxury ethics!
Matched with my equestrian attire flawlessly! Survived being bumped by horses, rodeo dust storms, and even became my show-jumping good luck charm!
Bought for my son’s graduation—I cried when he chose it over the ‘manly’ gift options! A pendant that bridges generations without breaking the bank.
Worn during a marathon fundraising event—the sweat test made me rethink human hydration needs vs gem durability! Lab-made = superior endurance.
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