Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
I gasped when I opened the box. The sparkle is blinding! It's the ultimate 'wow' gift. My boyfriend totally nailed it with this one.
La calidad es magnífica. Se siente robusto y cada una de las piedrecitas está perfectamente engastada. Es una pieza que durará para siempre.
It’s so much more brilliant in person! The pictures don't capture how much it really glitters. A truly show-stopping piece.
L'alliance du cœur et de l'infini est une idée de génie. C'est un design puissant et d'une beauté à couper le souffle. Qualité irréprochable.
This is a straight-up heirloom piece. The quality is outstanding, and the design is timeless. It’s the most beautiful thing I own, hands down.
Estou completamente rendida a este colar. O significado por trás do design é tão poderoso quanto a sua beleza. É uma peça para a vida inteira.
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