Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
This is the perfect engagement ring. It’s a classic style with a modern, fiery sparkle. The quality is fantastic and it arrived very quickly.
Ein absoluter Traumring! Der Kissenschliff ist so romantisch und der Halo-Rahmen lässt den 1,5-Karat-Stein riesig aussehen. Ich bin verliebt.
An absolutely stunning ring. The cushion shape is so perfectly soft and romantic, and the halo is just lovely and makes it sparkle beautifully. I'm chuffed to bits.
É uma joia de conto de fadas. Se você procura um anel que seja a mais pura representação do glamour romântico, é este.
It arrived so quickly to my home in Ottawa! The ring is even more beautiful in person. The craftsmanship is excellent and it feels very special.
Las fotos no le hacen justicia. En persona, el brillo y el fuego de la piedra son de otro mundo. ¡Estoy completamente enamorada!
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