Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Purchased for my ‘no more insurance headaches’ mindset. The cushion cut’s brilliance survived a backpacking trip and still dazzled at a campsite proposal!
The cushion cut feels like a vintage treasure! Wore it to a Renaissance fair and a jeweler asked if it was ‘restored from the 1800s’ – flattered but kept the ethical secret!
Bought for my ethical values and style. The conflict-free story made my vegan wedding guests smile, and the stones passed every ring light test – pride and joy!
The stones survived my toddler’s sticky fingers! After snack time chaos, a quick wipe brought back its showroom shine – kid-friendly luxury!
The halo’s brilliance fools even my minimalist friends! Wore it to a design conference and a curator asked if it was ‘a piece from a modern collection’ – flattered!
Perfetto per le dita sensibili! La montatura in argento non ha mai irritato la mia pelle, e il bagliore sotto la luce del tramonto è rimasto inalterato – consigliatissimo!
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