Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Purchased for my ‘sparkle without anxiety’ life. From gardening to grocery shopping, it maintains diamond allure without making me panic about dings.
The cushion cut fools even diamond experts! At a jewelry appraisal event, they guessed it was ‘a family heirloom’ – I’ll let them keep that illusion!
Ordered for my small hands and it’s perfect! The cushion shape balances proportion beautifully – even my ring-averse mom asked for the link to gift it to her!
The band’s comfort surprised me! Tested it during a pottery class and the clay didn’t stick to the setting – now my creative workhorse ring.
The square corners feel intentional, not harsh. Wore it to a boxing match and the stones stayed secure through high-fives – practical sparkle!
Purchased for my ‘no more insurance headaches’ mindset. The cushion cut’s brilliance survived a backpacking trip and still dazzled at a campsite proposal!
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