Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Ordered when preparing adoption paperwork - wanted something meaningful but practical during courthouse chaos! The stones survived ink stains and paper cuts without losing brilliance, proving excellent value investment.
Bought for destination wedding photography session. When our photographer spotlighted the rings during the shoot, even she couldn't distinguish them from actual diamonds! Makes perfect 'fake' props for bridal content creators.
Received as Christmas gift and now wear daily instead of family heirloom diamond ring I inherited! The craftsmanship fools even discerning relatives who assumed we'd splurged on pricier options post-divorce.
The open design adapts beautifully to changing finger sizes - gained 5 pounds recently and it still fits perfectly without adjustments! Sparkle remains undiminished through diet fluctuations unlike traditional bands.
Wore during house hunting tours where agents kept commenting on 'tasteful engagement set' - great conversation starter without revealing actual financial situation yet maintaining aspirational aesthetics!
As a rock climber, traditional rings are impossible to keep on finger - but this one's curved profile prevents snags! Surprisingly secure despite active use, and looks way more expensive than its actual price tag.
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