Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Der Stein wirkt authentischer als der von meiner Cousine – beim Picknick in den Weinbergen haben sogar mehrere Gäste nach dem Juwelier gefragt
Endlich Ring, der mit meiner Armbandkollektion harmoniert! Die weiße Goldschicht verblasst nicht beim Tragen von Lederarmbändern im Büroalltag
El diseño permite usarlo durante mis sesiones fotográficas para bebés sin molestar a los recién nacidos – el brillo natural convence incluso a los padres más exigentes
Cuando digo que brilla como el de mi amiga que se comprometió en Dubái no miento – incluso sobresale más bajo las luces del techo en nuestras cenas de chicas
Perfekt für Alltagschaos mit Kindern! Der Stein fängt immer noch Licht ein, obwohl er bereits bei Kindergeburtstagspartys mit Luftballons und Torten standhielt
L’anello che preferisco per la spiaggia di Amalfi senza preoccupazioni di salsedine – il taglio allungato crea riflessi che nemmeno gli orecchini di mia cugina comprati in gioielleria
You may also like