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Description

Shipping Policy

We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).

Delivery times vary by destination:
  • North America: 6-12 business days
  • Europe: 5-13 business days
  • Australia: 6-12 business days
  • Southeast Asia: 5-12 business days
  • Middle East: 6-14 business days
  • South America: 8-20 business days
  • Africa: 8-20 business days
Please note that these are estimated delivery times and may vary depending on customs clearance and other factors beyond our control.

1 Year Warranty

At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.

Warranty Terms:
  • Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
  • Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
  • Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
  • All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
  • Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.

If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!

Customization

At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.

Our customization services include:
  • Custom stone dimensions to suit your preferences
  • Alternative gemstones to match your style
  • Modified settings such as bezel prongs or wider bands

For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!

N
Nadine L.
2025-11-14

Si vous hésitez, n'hésitez plus. C'est un bijou unique, de grande qualité et qui apporte beaucoup de joie.

L
Louise H.
2025-11-10

This ring has so much personality! It’s playful, bubbly, and so different from the standard pave bands everyone else has.

M
Maria R.
2025-10-20

Un anello che unisce il simbolo dell'eternità a un design pieno di brio. Ricevo complimenti in continuazione.

P
Penny B.
2025-10-18

This setting is fantastic because it's so smooth. It doesn’t catch on my jumpers, which is a real bonus! Fab design.

S
Sara F.
2025-09-30

Las piedras parecen burbujas de luz alrededor de todo el dedo. El brillo de los 1,8 quilates es simplemente increíble.

E
Eliza W.
2025-09-27

So happy with this purchase. The ring is beautifully made, the stones are brilliant, and the design is truly special.

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Free Shipping and Easy Returns

Easy Returns

We accept returns within one month of receiving your order for unworn items.

Warranty

Each Moissanite gemstone is backed by an honest limited life-time warranty.

Delivered Insured

Delivered insured and straight to your door. Ring box is protected by a gift box.