Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
I bought this for a friend going through a tough time, and she was so touched. It's a beautiful, sparkling symbol of hope and luck.
A corrente de 45cm tem um caimento ótimo, um pouco mais longa que o habitual. O pingente de trevo fica lindo.
This necklace is just pure happiness! The four stones are so brilliant and the craftsmanship is excellent. It’s a meaningful piece that I will cherish.
Le jeu de lumière créé par les quatre pierres est superbe. Le trèfle semble vivant. C'est un bijou qui attire les compliments.
The quality for the price is fantastic. The stones are certified, the silver is genuine, and the design is just delightful. A very happy customer here.
La catenina da 45 cm è perfetta, ha una vestibilità migliore rispetto a quelle più corte. Il ciondolo è della giusta dimensione.
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