Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Este colar é a definição de charme e delicadeza. Simples, bonito e com uma história para contar. Não poderia estar mais satisfeita.
Arrived way quicker than I expected down here in Melbourne. The necklace itself is beyond gorgeous and feels very well-made. Can't stop looking at it.
Estou apaixonada pela minha nova peça. É um clássico intemporal que simboliza a sorte de uma forma tão bonita. Qualidade fantástica.
This was a 'treat yourself' purchase and I have zero regrets. It’s a beautiful, meaningful necklace that makes me happy every time I put it on.
Encore plus joli en vrai ! La façon dont il se pose sur le décolleté est parfaite. Un bijou fin qui fait beaucoup d'effet.
I love how it feels so light and delicate on my neck. The sparkle is just right—elegant and eye-catching. A definite five-star find!
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