Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
This was a gift for my friend before she went travelling, and it was perfect. A beautiful, thoughtful piece to wish her well on her journey.
Questa collana è un piccolo raggio di sole da portare al collo. È leggera, comoda e si adatta a qualsiasi look. Semplicemente stupenda.
Absolutely stoked with this clover necklace! It’s a real beauty. The four moissanite stones sparkle like you wouldn't believe. My new lucky charm!
Le design est un classique intemporel. C'est le genre de bijou qui complète une tenue avec ce 'je ne sais quoi' de raffiné.
This piece is a total stunner. So dainty and pretty. The sparkle in the Aussie sun is just unreal. So happy with this purchase.
La gradation des quatre pierres crée une forme parfaite. C'est un détail qui fait toute la différence. Très contente de mon achat.
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