Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
It’s so comfortable to wear all day. The chain is smooth and the pendant is lightweight. It’s a beautiful piece I’ll have forever.
Eine wunderschöne, zarte Kette mit einer tiefen Bedeutung. Die drei Steine für Vergangenheit, Gegenwart und Zukunft sind eine tolle Symbolik. Sehr elegant.
This was a Mother's Day gift, one stone for each of my kids. It's beautiful and so meaningful. The quality is amazing.
Ofereci de presente de aniversário à minha mãe e ela ficou emocionada. É uma joia cheia de significado e de uma beleza muito fina.
This is a ripper of a necklace! The quality is ace, feels solid and looks so classy. A beautiful piece to wear every single day.
Ein sehr geschmackvolles Geschenk. Die Symbolik der drei Steine macht es zu etwas ganz Besonderem. Die Beschenkte hat sich riesig gefreut.
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