Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
From a simple tee to a nice dress, this necklace is perfect. It's so well-made and the moissanite stones are seriously impressive. A real treasure.
Estou completamente apaixonada por esta peça. É um clássico intemporal que simboliza o passado, presente e futuro de uma forma tão elegante.
This is so much more than just a pretty necklace. It's a reminder of my journey, and it brings me so much joy to wear it. So simple and beautiful.
É o meu novo colar de todos os dias. É leve, confortável e dá um toque de brilho a qualquer roupa. Uma compra excelente.
The adjustable chain is a huge plus, letting me place it perfectly depending on my neckline. It’s a small detail that makes a big difference for a delicate piece.
Dieses Collier war das perfekte Geschenk zum Jahrestag. Es ist klassisch, wunderschön verarbeitet und die Bedeutung dahinter ist sehr romantisch.
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