Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
After breaking two pairs of cheap hoops last year, this was worth every penny of durability vs aesthetics… now they’re permanently in my daily rotation…
After years of broken stud backs, the screw-on feature is a lifesaver! They stay put during hikes, and the silver plating hasn’t faded yet despite frequent use.
I’ve never taken them off since getting them! The infinity design is sleek and the moissanite rivals mined diamonds in every way except price—it’s a no-brainer.
After trying cheaper stones, these are game-changers in terms of durability and shine! My active lifestyle doesn’t faze them, which I didn’t expect at this price point.
The infinity cut is genius—they catch light from every angle, making me feel polished even in sweatpants! Finally found jewelry that doesn’t look cheap but costs way less than diamonds.
Bought them as a “just because” gift for my sister—they’re delicate but bold enough for her everyday style. The color is spot-on, and she loves the subtle shimmer.
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