Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Wore them on a hiking trip last weekend? No complaints about heaviness or dullness—this should be mandatory for anyone needing travel-friendly jewelry…
First earrings I’ve ever found that don’t slide out during sleep (and yes, I’ve tried all the tricks). The screw design really is genius at this price range…
Perfectly sized to match my ring collection without looking mismatched—my favorite part? They’re sleek enough that even snobby relatives can’t tell they’re not mined diamonds…
These are better suited as “forever jewels” than some of my pricier CZs—they’ve held up perfectly through pool days and beach trips without losing luster…
My niece wears these nonstop for school events and casual hangs—they’re barely noticeable but still stand out with that real-diamond vibe at a fraction of the cost.
Gifted these as a travel backup since they’re so secure. Perfect size for daily wear, and my friends swear they’re real—thanks for the confidence boost!
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