Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Um presente do meu namorado a simbolizar o nosso 'amor infinito'. Fiquei tão emocionada! São extremamente delicados e o brilho é muito bonito. Não os tiro.
If you love delicate, meaningful jewelry, just buy these. They are so much more beautiful in person. A solid 10/10 from me.
Li ho comprati per me e la mia migliore amica, simbolo della nostra amicizia. Sono delicati, preziosi e hanno un significato speciale. Bellissimi.
I literally haven't taken these off since they arrived. They are so light and comfortable I forget they're on. The perfect 24/7 earring.
Die Art, wie die winzigen Steine entlang der geschwungenen Linie gefasst sind, ist echte Präzisionsarbeit. Man sieht die Qualität. Sie sind sehr fein und elegant.
The 18K white gold plating is beautiful and bright. It gives them a very cool, polished look that perfectly complements the delicate design.
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