Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The craftsmanship is excellent. The pavé stones are smooth to the touch and secure. A really well-made piece that feels like it will last.
Questi orecchini a cerchio con il simbolo dell'infinito sono stupendi e pieni di significato. Il pavé di pietre crea una linea di luce meravigliosa.
A beautiful gift. The recipient loved the unique infinity shape and how brilliant the moissanite stones are. A definite hit.
Ein zeitloses Design, das nie aus der Mode kommt. Das Unendlichkeitssymbol ist ein Klassiker. Ich werde diese Ohrringe noch viele Jahre tragen.
I love how the light catches the tiny pavé stones. It’s a subtle but very noticeable sparkle. The infinity shape is so classic and timeless.
São leves, confortáveis e o fecho é muito seguro. Uma peça de qualidade que sei que vou usar durante muitos e muitos anos.
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