Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Wore these to a corporate gala and guests insisted on testing them! The D-color clarity passed all close-inspection scrutiny.
The closure mechanism adapts to ear size variations—never struggled wearing with stretched lobes before now.
Survived accidental dishwasher trips (don’t try at home!) and still shine like new months later—a true test of durability.
Survived accidental pool immersion during toddler swim class—no clouding or looseness after full chlorinated soak!
Zero irritation after marathon wedding photoshoots—the hypoallergenic posts are medical-grade safe for sensitive ears.
Gifted as Christmas earrings and my wife still wears them daily—they’re ‘ethical luxury’ at its finest!
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