Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Bought for a beach wedding and they were flawless! Held up against saltwater and sand, plus no one knew they weren’t real gems.
These earrings don’t need any special maintenance—just polish occasionally like regular jewelry but shine brighter than real diamonds!
These outshine my old diamond earrings! The fire and brilliance are unreal. Saved so much money without sacrificing style.
The most secure earrings I’ve owned! Took them swimming and running errands all week without any issues—the price was surprisingly low too!
Ideal size for petite earlobes! The secure backings prevent loss while keeping the delicate aesthetic intact—such a smart design!
These are way more affordable than real diamonds but look every bit as good on vacation photos—no risk of loss!
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