Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Ordered a second pair immediately after losing my first ones! The sparkle is so consistent even when swimming or working out – must have some secret lab magic!
Gifted these to my daughter for college graduation – she cried thinking they were real diamonds. Love the eco-friendly materials and how comfortable they feel in her ears.
Ideal for minimalist fashion lovers! The clean lines and flawless cut give timeless elegance without clashing with any outfit.
Surprise me how weightless yet dazzling they are! Now my daughter's sleepover party envy starters – she thinks they're my engagement earrings.
Earned their keep during a spontaneous sunset photoshoot on vacation - held up beautifully under harsh lighting conditions while being light as a feather!
Outperform every mined diamond option I’ve tried! The D-color brilliance makes me smile every morning when choosing my 'splurge pieces'.
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