Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Outperform every mined diamond option I’ve tried! The D-color brilliance makes me smile every morning when choosing my 'splurge pieces'.
Finally found earrings that don't fog up after cooking! Kept shining through all our holiday dinners, now family wants their own set from Imolove!
Absolutely worth every penny! After trying lab-grown vs mined diamonds side-by-side, I’m convinced this is superior sparkle-per-dollar performance.
A game-changer for allergy sufferers! Now able to wear jewelry resembling grandma's vintage set without any skin reactions - science at its finest!
Now my confidence boosters on Zoom calls – the light refraction mimics natural diamonds flawlessly! Safe knowing they won't trigger reactions in sensitive ears.
Pair these with everything from yoga pants to little black dresses! My dermatologist-approved jewelry fix that actually outshines cheaper cubic zirconia.
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