Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
These hoops are my new travel essentials—they look so authentic I’ve used them as alternatives twice already!
Got these as gifts for coworkers and everyone wanted to know where I bought them! Such a great everyday staple.
Replaced my fading diamond studs with these at half the cost. The gold plating feels durable, and the sparkle never dims—true everyday luxury!
My go-to replacement for my lost diamond earrings—they’re so convincing even my jeweler didn’t notice!
The double refraction makes them stand out under any light. Even at the gym, they stay put and never tarnish! Worth every penny.
Wore them on a solo trip and felt confident without worrying about theft. The Moissanite’s brilliance made me feel fancy while staying practical!
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