Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Love that they're GRA certified. Gives you confidence you're getting the real deal. The quality is legit, from the setting to the stones themselves.
La calidad es impresionante para el precio que tienen. La claridad VVS1 es real, las piedras se ven limpísimas. Además, el certificado GRA da mucha confianza.
OMG, the sparkle is unreal! These earrings throw little rainbows everywhere. Seriously obsessed and they look so much more expensive than they were. So happy with this purchase!
J'adore ! Elles sont encore plus belles en vrai que sur les photos. Le certificat GRA est un vrai plus qui garantit la qualité. Je les recommande vivement.
Fair dinkum, these look like real diamonds. The VVS1 clarity is mint. I feel so glam wearing them. I've been telling all my mates.
Chegaram rápido e muito bem embalados. A qualidade é visível assim que se abre a caixa. Simplesmente perfeitos!
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