Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Replaced my cheap CZ hoops after 2 years of fading. These look brand-new after daily use—lab-grown quality wins!
The posts are ultra secure even during yoga flows and Pilates. No more worrying about losing earrings mid-class!
Best travel jewelry ever— TSA agents didn’t flag them, and they stayed put during rollercoaster rides!
Wore these to a bachelorette party and got more compliments than the real diamonds on the table! The D color stays icy white even under club lights.
Indispensabili per gli eventi eleganti e il lavoro! Brillano con lo stesso splendore sia in ufficio che in una serata tra amici ricchi…
The round cut mimics a diamond halo perfectly! My girlfriend can’t stop staring at them.
You may also like