Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Purchased as duplicates for lost earrings: these are just as beautiful and even brighter under stage lights at events!
Took one look and knew they were worth it—sparkle like real diamonds but with zero guilt about price or sourcing ethics!
Purchased as a gift for my college student—she loves that they’re sleek enough for class yet sparkle at parties without breaking the bank!
The moissanite here is a game-changer. Wore them hiking last weekend and still got compliments thinking I had real diamonds on.
Ordered as a replacement for my lost diamond studs—they’re just as glamorous but safer since I can’t afford insurance anymore!
For those with sensitive ears: no redness or irritation after wearing daily—even through hot yoga sessions and humid climates!
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