Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Every time I wear these, people assume I’m rocking expensive jewels—it’s worth every cent for that confidence boost without the hefty cost!
For someone who’s dropped earrings in sinks before: these posts have a clever design that locks them in place effortlessly—it’s genius!
Light as a feather but feels like a high-end designer piece—great purchase for someone who wants luxury aesthetics without luxury prices!
Bought as a wedding gift for myself—glows under any light and the gold plating looks premium. Never takes them off!
Perfect graduation gift for my daughter—she says they’re her new go-to and can’t believe how affordable yet elegant they are!
Every bride should see these！They’re so radiant in photos that it took friends forever to realize they’re not lab diamonds！
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