Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
My sensitive ears are very happy with these. The S925 silver and 18K gold plating is high quality and I've had no irritation whatsoever. A huge relief!
Je cherchais des créoles qui aient un peu plus de caractère que les modèles basiques. Celles-ci, avec leurs 5 pierres bien visibles, sont parfaites.
This is my Goldilocks earring. The half-carat total weight is JUST right. Not too small, not too over-the-top. Literally perfect for making an impact every day.
Endlich Huggies, bei denen man die Steine richtig sieht! Die 3mm-Größe ist so viel präsenter als Mikropavé. Das Feuer ist unglaublich.
For anyone debating, the 3mm stones really do make a difference. You can see the individual flashes of rainbow fire from each one. Just beautiful.
Ein Geschenk von meiner Mutter zum Examen und sie hätte es nicht besser treffen können. Sie sind klassisch, edel und die fünf Steine funkeln so unglaublich.
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