Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Bought as a graduation gift—they’re subtle enough for class presentations but pop during night out celebrations.
Finally found earrings that don’t turn green on my skin after all-day wear! The gold plating is top-notch compared to other brands.
After losing CZ earrings twice, I’ll never go back to anything less secure than these! The post closure design is genius.
Bought these as a trial before upgrading to real diamonds… ended up keeping them forever because the shine is just that convincing!
Perfect starter piece for teens getting their first piercings—the hypoallergenic silver core makes parents happy too.
Perfect for brides who want diamond-like sparkle without ethical concerns—the clarity makes them stunning up close.
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