Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
My sensitive ears are very happy with these. For such a substantial earring, the S925 silver setting is very comfortable and causes no irritation.
Wore these during a hiking trip in Colorado and they stayed secure through rainstorms and sweat—definitely durable luxury!
Shined brightly under sunlight during our beach vacation—the light refraction rivals natural gemstones easily.
Shined brightly through a 6-hour meeting presentation—it’s like having confidence crystals on your lobes!
The weight is perfect—not too heavy for small ear lobes. The subtle sparkle elevates every outfit without being flashy.
Travelers rejoice! These look luxe enough to replace my diamonds in airports but won’t make me paranoid about losing them.
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