Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Sent these as a birthday surprise for my sister - she cried when she opened them. The instant light-up box was a magical touch!
L’éclat VVS1 est incroyablement pur – je préfère ces perles aux véritables diamants à 5 chiffres !
Bought as a gift for my girlfriend who’s allergic to metals. No redness after 3 weeks of daily wear and the brilliance is mesmerizing!
L'eccellenza della pietra è incredibile – il taglio tondo e la purezza VVS1 creano riflessi simili ad un diamante autentico di molti più carati!
These are my new travel essentials - TSA couldn’t tell they’re lab-grown, and the secure backing kept them on during a rollercoaster ride.
Die doppelte Sicherheitsverriegelung am Haken bleibt geschlossen selbst bei starker Bewegung – perfekt für Sportaktivitäten und Reisen!
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