Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Worn while renovating our kitchen—still pristine despite workshop conditions (obviously washed them afterward!).
Des pendants qui ressemblent à des diamants de luxe mais adaptés à un budget quotidien – je les porte même en voyage !
Bought as backup earrings for black-tie events—nobody guessed they weren’t real! Even survived accidental pool time (rinsed immediately).
Bought them as a gift for my sister; she cried! The clarity is so sharp you can’t tell they’re lab-grown. The packaging was a romantic 'sparkling box' moment too.
Wore them hiking (safely tucked in!) and they emerged unscathed—the durability surprises me at this price point.
I’ve worn these on a weekend getaway and even forgot they were moissanite! The subtle curve of the hoops flatters my face, and the hypoallergenic backing is a game-changer for sensitive ears.
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