Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Gifted these to my sister for her wedding and she still wears them all the time. The lab-grown stones hold up beautifully against her actual diamond necklace.
As someone who breaks jewelry easily, I’m amazed how well these hold up! The gold plating is still intact after daily use.
These hoops are my new daily staples! They mimic diamonds perfectly and the gold plating feels luxurious yet practical for everyday wear.
Got compliments at a fancy dinner even though I thought they were too small! These might be understated, but brilliance speaks volumes.
They’re discreet enough for a corporate job but pop when you want attention—I’ve paired them with every outfit now!
Never took them off since they arrived! The rainbow dispersion makes them catch eyes without being too flashy for work or school.
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