Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Genuinely couldn't be happier. The quality, the design, the incredible sparkle... it's all a solid ten out of ten from me.
Elegí estos para la boda de mi hermana y fueron un acierto total. Todo el mundo se fijó en ellos. Son finos, pero con mucha presencia.
These are my new go-to's for a night out. The way the stone moves when you walk is a total head-turner. So glam, so fun. Absolutely rapt with them.
Ich liebe es, wie der Stein bei jeder Bewegung tanzt. Das macht die Ohrringe so lebendig. Viel schöner als ein starrer Ohrstecker.
This design is so smart, eh? You get the security of a hoop with the elegance of a drop earring. The stone is absolutely breathtaking.
Perfect transitional jewelry between seasons – cool enough for winter but light enough to wear with summer sundresses without looking heavy.
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