Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
My new favourite earrings, by a mile. They are so light and comfortable, you honestly forget they're there. Just a beautiful, classic design.
La calidad es fantástica para su precio. Las piedras son súper blancas y brillantes y el cierre del aro se siente seguro.
These are so bloody lovely. The little drop with the three sparkly stones is just a bit different from the usual. I'm properly stoked with them.
Ein Geschenk für meine Tochter zum Abschluss und sie hat sich riesig gefreut. Sie sind jugendlich und trotzdem zeitlos. Die perfekte Wahl.
Wore these for an afternoon tea and they were just the ticket. So dainty and pretty. They add a perfect little touch of sparkle.
Even when bending down or reaching overhead, the secure backs keep them firmly in place!
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