Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
El corte excelente hace que brillen con cada movimiento. He recibido muchísimos cumplidos. Una compra fantástica, los recomiendo totalmente.
Such a fantastic alternative to diamonds. All of the beauty and durability without the insane price tag. I'm telling all my friends.
¡Qué maravilla! La claridad VVS1 y el color D se notan muchísimo, la piedra es súper blanca y limpia. Parecen diamantes de alta gama.
I have sensitive ears and the S925 sterling silver with gold plating is perfect. No irritation whatsoever, just pure sparkle!
Unos pendientes finos, elegantes y con un brillo que hipnotiza. Se han convertido en mis favoritos sin ninguna duda. ¡Compra maestra!
Honestly, the best purchase I've made all year. The quality for the price is just unreal. They look like genuine diamonds.
You may also like