Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
A beleza destes brincos superou todas as minhas expectativas. A moissanite é de altíssima qualidade e o acabamento é impecável. Comprarei novamente!
A ripper of a find! They are so bright and fiery, look incredible on. The quality is fantastic for the price.
Le certificat GRA est un vrai plus qui garantit la qualité. La taille excellente de la pierre la fait briller de mille feux. Un bijou sublime.
These earrings are giving main character energy. The sparkle is just out of this world. I feel so confident wearing them.
Ich bin absolut begeistert! Sie sehen so edel und hochwertig aus, viel teurer als sie waren. Die D-Farbe ist wirklich strahlend weiß.
These are my first moissanite piece and I'm officially converted. The quality and fire for the price point is just unmatched.
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