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Description

Shipping Policy

We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).

Delivery times vary by destination:
  • North America: 6-12 business days
  • Europe: 5-13 business days
  • Australia: 6-12 business days
  • Southeast Asia: 5-12 business days
  • Middle East: 6-14 business days
  • South America: 8-20 business days
  • Africa: 8-20 business days
Please note that these are estimated delivery times and may vary depending on customs clearance and other factors beyond our control.

1 Year Warranty

At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.

Warranty Terms:
  • Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
  • Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
  • Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
  • All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
  • Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.

If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!

D
Donna W.
2025-07-12

The fishhook curve stays secure even when I’m running errands—no more lost earrings in parking lots!

M
Mia W.
2025-07-07

These double as casual and formal wear! Wore them to a job interview and got promoted shortly after...

J
Jean R.
2025-06-26

The huggie style looks chic on short hair—a far better choice than dangle earrings for my busy lifestyle!

C
Carol S.
2025-06-22

Wore them poolside and saltwater didn’t touch their clarity! The round cut’s sharpness is something special.

S
Sandra S.
2025-06-13

The included anti-tarnish cloth is game-changing—they look fresh after beach vacations!

E
Emily D.
2025-06-03

The secure closure is a sanity saver as a mom—I no longer panic when dancing with my kids at parties.

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Free Shipping and Easy Returns

Easy Returns

We accept returns within one month of receiving your order for unworn items.

Warranty

Each Moissanite gemstone is backed by an honest limited life-time warranty.

Delivered Insured

Delivered insured and straight to your door. Ring box is protected by a gift box.