Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The craftsmanship is amazing. Every tiny pave stone is perfectly set along the twist. It feels like a very high-end, luxury piece of jewelry.
Ce pendentif est d'une finesse et d'une poésie incroyables. Le ruban infini pavé de pierres et la goutte qui danse en dessous sont magnifiques.
This is such a sophisticated and elegant necklace. The detail in the pave work on the twisted loop is simply stunning. I'm so pleased with it.
Je suis conquise par ce design. C'est moderne, romantique et très féminin. La goutte de lumière qui pend de l'infini est une idée de génie.
This infinity necklace is just right. The design is so intricate and feminine, and the little drop stone is a gorgeous finishing touch. Utterly beautiful.
Sono innamorata di questo gioiello. È sofisticato, femminile e il modo in cui la goccia si muove cattura la luce splendidamente. Stupendo.
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