Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
O trabalho de cravação das pedrinhas é impecável. Um colar que demonstra uma grande atenção ao detalhe e um acabamento de alta qualidade.
The size is just perfect, eh? It’s dainty and elegant, but the design is so unique that it definitely gets noticed. So pretty and comfortable.
Un gioiello fine, luminoso e pieno di significato. La torsione dell'infinito gli dà una tridimensionalità che le foto non mostrano. Magnifico.
What a find! This piece is absolutely gorgeous. The twisted design is so unique and beautiful. I feel so sophisticated wearing it.
Ein sehr besonderer Anhänger. Der schwebende Tropfen unter dem Unendlichkeitssymbol verleiht der Kette eine tolle Dynamik. Ich liebe sie.
This is a ripper of a necklace! The quality is fantastic, feels solid and looks so classy. A beautiful, romantic piece for my partner.
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