Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Ich bin absolut begeistert von diesem raffinierten Design. Es ist feminin, elegant und die Qualität der Moissanit-Steine ist hervorragend. Ein echter Traum.
This pendant is pure romance. The infinity symbol is a beautiful testament to forever, and the drop stone adds such a graceful touch. I'm in love with it.
Me siento muy elegante cuando lo llevo. Es sofisticado, femenino y el brillo de las moissanitas es increíble. Una compra maravillosa.
It’s my new favourite for special occasions. It’s a beautiful, meaningful piece that has had many compliments already. Utterly delighted!
Un collier à la fois délicat et sophistiqué. La petite pierre qui se balance ajoute une touche de grâce et de mouvement. Je l'adore.
This is such a perfect, delicate symbol of forever. The moissanite stones are so bright and clear. The pave work is just incredible.
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