Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The craftsmanship is excellent. Each tiny stone is perfectly set. It feels durable and looks so polished and sophisticated.
La longueur de la chaîne est parfaite pour ce type de pendentif. Il tombe à merveille. Un bijou très confortable et léger malgré son design complexe.
A perfect anniversary gift. It's meaningful, beautiful, and the quality is excellent. You can't go wrong with this intricate piece.
C'est le cadeau parfait pour une occasion spéciale. Le design est recherché et la symbolique est très forte. Il a fait une heureuse !
This was a gift from my husband, and it's perfect. A beautiful, modern take on the infinity symbol. The quality is outstanding.
Superou todas as minhas expectativas. O colar tem um movimento lindo e um brilho que chama a atenção de uma forma muito sofisticada.
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