Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Wow, I am so incredibly happy with this layered necklace! It's absolutely beautiful and the design is so smart. The sparkle is out of this world.
¡Este collar doble es una idea genial! Consigues el look de capas perfecto sin esfuerzo y sin enredos. El diseño es súper moderno y chic.
This was a gift and it's my new favorite. It looks like I perfectly styled two separate necklaces. The 1.5 carats of moissanite are so bright and beautiful.
Un diseño muy inteligente y favorecedor. La cadena superior define el cuello y la inferior aporta toda la luz. Una joya muy especial.
This piece has such a beautiful, modern elegance. It’s a lovely design that goes with every single outfit. So glad I decided to get it.
I bought it for my sister’s wedding; she said it outshone many diamonds at the reception.
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