Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Cheers to moissanite! The five stones on the station chain are flawless. The excellent cut is spot on, so fiery. Such a cool piece.
Questa collana è diventata il mio accessorio preferito. Eleva anche la t-shirt più semplice. Un pezzo fashion che fa la differenza.
This is easily the most worn necklace I have now. The design is timeless and the sparkle is just phenomenal. An absolute bargain.
Es la solución perfecta para las que amamos llevar varios collares. La calidad es fantástica y parece que llevas dos joyas carísimas y separadas.
This piece is a total stunner. The five stones on the bottom chain sparkle like crazy in the Aussie sun. So happy with this purchase.
Superou as minhas expectativas. É confortável, estiloso e as cinco pedras na corrente exterior dão-lhe um toque muito especial.
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