Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Os acabamentos são perfeitos, nota-se o cuidado na sua fabricação. A armação, apesar de delicada, é muito robusta e segura. Sente-se que é uma peça de qualidade, feita para durar. Cinco estrelas.
There's not much more to say—this ring is just beautiful. It’s well-made, the stone is magnificent, and the design is stunningly unique. It's my favorite piece of jewelry by a long shot.
Estive indecisa, mas foi a escolha mais acertada. O anel é confortável para o uso diário, mas suficientemente espetacular para ocasiões especiais. A qualidade da moissanite é indiscutível. Estou muito feliz.
I chose the 14k gold option and it feels so solid and well-crafted. This isn't a flimsy piece of jewelry. It has a nice weight to it and the stone is set perfectly. Excellent quality.
Je suis ravie de mon achat. La bague est confortable, la taille est parfaite et la qualité est visible. Le service client était aussi très réactif. Une expérience parfaite du début à la fin. Merci !
If you are thinking about buying this ring, just do it. It's totally worth it. The design is stunning, the moissanite is flawless and the compliments never stop. You won't regret this purchase!
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