Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
An heirloom in the making. This set has a sense of history and romance that you don't find in more common designs. Absolutely worth it.
Die Verarbeitung ist exzellent. Alle Steine sind sicher gefasst und das Pavé ist makellos. Ein Set, das für die Ewigkeit gemacht scheint.
The way the halo outlines the marquise is just perfect. It emphasizes the unique shape while adding a massive amount of extra bling. Love it!
Amo il mio anello! Il taglio navette (marquise) è di una raffinatezza unica e ha un fascino retrò che adoro. Rende la mano molto affusolata.
This bridal set is a vintage dream. The marquise shape is so sophisticated and different from everyone else's ring. The sparkle is just out of this world.
La calidad es de diez. Las moissanitas son perfectas, color D y claridad VVS1, y el brillo es infinito. ¡Parece un diamante de altísima gama!
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