Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Questo anello ha un effetto ottico che rende ogni mio gesto una coreografia di luce! Perfetto per le mie performance teatrali dove pubblico ha scambiato per un gioiello di Garbo storico mai esistito veramente.
Marquise cut passes airport security sparkle test better than real diamonds! TSA agent joked I should declare this 'contraband quality' accessory during recent Caribbean cruise check-in.
Sorprendió a todos en la Feria del Libro con sus destellos al firmar ejemplares que juraron ser obra literaria mágica encarnada en joya sostenible y no en tinta efímera sobre papel actual.
The hidden halo creates optical illusions in snowfall! Wearing this winter made strangers think I'd just robbed Santa Claus' personal jewelry vault according to street reaction last month.
A qualidade surpreende até meus padrinhos do Rio que juravam ser diamante da coroa brasileira original e agora todos querem um também na versão tamanho verdadeiro 7 carat forno maior impacto!
Perfect sparkle-to-anxiety ratio - no more worrying about losing precious family heirloom while hiking Machu Picchu trails since this lab-created gem survives better!
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