Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Pairs flawlessly with my everyday choker—it’s subtle enough for work meetings yet eye-catching when dancing at nightclubs.
Gifted to celebrate my promotion—the polished finish matches corporate attire perfectly.
The adjustable chain lets me layer it with my chunky chains—it’s versatile enough for my streetwear style yet upscale enough for gallery openings.
The moonlight pendant effect? It’s dazzling even indoors! My guests kept asking for details.
The compact size makes it travel-ready—I’ve worn it on three international trips without any scratches!
Purchased as an alternative to diamonds—the clarity is so clear it looks hand-cut! My dermatologist approved the hypoallergenic design.
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