Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
A joia perfeita para uma apaixonada por música. É a mistura ideal de arte e luxo. O brilhante é impecável e tem um fogo maravilhoso.
This is such a charming and clever piece of jewellery. The musical note is beautifully crafted, and the 1-carat moissanite is just dazzling. An absolutely brilliant design.
J'ai offert ce collier à ma fille pour son diplôme du conservatoire. Elle était folle de joie. C'est un cadeau si personnel et précieux.
I opened the box and my jaw hit the floor. The size and brilliance of the 1-carat stone is unbelievable, and the note setting is so creative and cute.
La combinaison du thème musical et d'une pierre aussi grosse et luxueuse est parfaite. C'est un collier qui a une âme. Je l'adore.
Literally the most charming necklace I own. The 1-carat stone is so luxe and the musical note design is so thoughtful. A definite 5-star product!
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