Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Un bijou qui me ressemble. Il est artistique, brillant et plein de sens. La qualité de la moissanite est bien meilleure que ce que j'imaginais.
I bought this for my daughter who plays piano, and she cried when she opened it. It's the perfect, most thoughtful gift. The 1-carat stone is a real stunner!
Este colar atrai imensos elogios. Toda a gente comenta o design original. A pedra de 1 quilate brilha de uma forma incrível.
Simply a perfect design. The stone is the hero, but the musical note setting tells a story. The adjustable chain is a great, practical feature for a piece this special.
Un gioiello con un'anima. Esprime personalità. Il design della nota è rifinito benissimo e la pietra da 1 carato è semplicemente sbalorditiva.
The quintessential gift for a musician. The musical note is a stunning frame for the brilliant solitaire. A new staple for when I want to feel inspired.
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