Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Uma joia fina e sofisticada. A combinação do design clássico com o brilho moderno da moissanite é espetacular. Não podia estar mais satisfeita.
This piece hits the light in the most amazing way. It’s my new favorite accessory. It’s so versatile, I wear it with everything from sweaters to dresses.
Ein absoluter Traum! Die Kette kam schnell an und war sehr schön verpackt. Sie sieht viel teurer aus, als sie ist. Das GRA-Zertifikat gibt zusätzlich Sicherheit.
Arrived beautifully packaged and the necklace itself is a dream. The VVS1 clarity is evident—the stones are just flawless. I wear it all the time.
O pendente de estrela é único e cheio de significado. Tornou-se o meu colar de eleição para todas as ocasiões. Simplesmente perfeito.
Couldn't be happier with this purchase. It shines more than my diamond earrings! A beautiful design and incredible quality. An absolute bargain, mate.
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