Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
A qualidade superou as minhas expectativas. O certificado GRA dá muita confiança. É uma joia que parece muito mais cara do que é.
This necklace is a real gem. The D colour and VVS1 clarity make these stones look so premium. It’s my go-to piece now.
Parece un collar de diamantes de lujo. La talla excelente y la claridad VVS1 marcan la diferencia. Además, viene con su certificado GRA.
Absolutely stoked with this necklace! It's a bloody beautiful piece. The sparkle in the Aussie sun is just insane. Heaps of my mates have complimented it.
Ce bijou est une pure merveille. Il capte la lumière d'une manière incroyable. Le certificat GRA est un vrai plus qui garantit la qualité.
I am so pleased with this! The moissanite is incredibly fiery and bright. A truly beautiful piece of jewellery that I’ll treasure for ages.
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