Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Absolutely stoked with this necklace! It's a bloody beautiful piece. The sparkle in the Aussie sun is just insane. Heaps of my mates have complimented it.
Ce bijou est une pure merveille. Il capte la lumière d'une manière incroyable. Le certificat GRA est un vrai plus qui garantit la qualité.
I am so pleased with this! The moissanite is incredibly fiery and bright. A truly beautiful piece of jewellery that I’ll treasure for ages.
Un gioiello meraviglioso che sembra di lusso. Il taglio eccellente delle pietre si vede tutto. Il certificato GRA è una garanzia di qualità.
This piece is absolutely stunning. It’s delicate, classy, and goes with everything in my wardrobe. The adjustable chain is a lifesaver. Too easy!
Sono super soddisfatta del mio acquisto. La qualità è ottima, l'argento S925 e la placcatura in oro 18K sono perfetti. Le pietre sono purissime.
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