Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Arrived beautifully packaged and the necklace itself is a dream. The VVS1 clarity is evident—the stones are just flawless. I wear it all the time.
O pendente de estrela é único e cheio de significado. Tornou-se o meu colar de eleição para todas as ocasiões. Simplesmente perfeito.
Couldn't be happier with this purchase. It shines more than my diamond earrings! A beautiful design and incredible quality. An absolute bargain, mate.
J'adore ! Le collier est délicat, parfait pour être porté tous les jours. La chaîne ajustable est très pratique. Il a l'air beaucoup plus cher.
Finally found my signature necklace. It's chic, modern, and has that classic vibe all at once. The excellent cut really makes a huge difference.
Das Preis-Leistungs-Verhältnis ist unschlagbar. Man bekommt ein zertifiziertes Schmuckstück, das aussieht wie Luxus. Das Funkeln im Licht ist einfach magisch.
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