Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Gifted to myself after a promotion—it feels like celebrating without overspending. The hypoallergenic plating let me wear it 24/7 with zero irritation during my busy workweek.
A perfect balance between delicate and durable—survived accidental drops on concrete while holding its shape perfectly!
Bought as an alternative to mined diamonds; now friends are begging me to show them where they can find similar ethical sparkle!
Absolutely breathtaking! This Moissanite bangle outshines my diamond collection. The heart motif adds timeless elegance, and the 18K gold finish looks like solid gold! Perfect for everyday sparkle without the hefty price tag.
The clasp’s smart design ensures no more lost bracelets in gym lockers—a must-have for fitness enthusiasts who love sparkle!
Moissanite’s unique brilliance creates a rainbow effect in sunlight—my coworkers call it ‘the wrist rainbow.’ Pairs effortlessly with everything from athleisure to little black dresses.
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