Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The stones look like frozen light rays captured in metal; truly one-of-a-kind craftsmanship that deserves awards!
Bought during quarantine—it lifted my spirits daily. The sparkle is mood-boosting and the lightweight design never tugs at masks or face coverings.
Bought instead of mined diamonds to honor animal rights advocates; now my activist friends wear similar lab-made pieces because they can’t tell the difference anymore!
Sleeker than expected! The slender profile doesn’t bulk up my watch stack. Moissanite’s icy fire dazzles more than CZ—compliments nonstop at holiday parties!
The rainbow effect creates subtle color play under sunlight; now people mistake me for someone who wears rare gemstones every day!
Gifted to myself after a promotion—it feels like celebrating without overspending. The hypoallergenic plating let me wear it 24/7 with zero irritation during my busy workweek.
You may also like