Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Un jonc ouvert très poétique. Les cœurs scintillent d'un éclat subtil mais magnifique. C'est une pièce très féminine et raffinée.
A wonderfully pretty bracelet. It’s perfect for layering or wearing on its own for a touch of sophisticated romance. A fantastic find!
Uma pulseira linda, delicada e com um brilho incrível. A qualidade da prata e do banho de ouro é de primeira.
Fair dinkum, this is a gorgeous piece. The double-heart design on the open cuff is so clever and looks amazing on. The sparkle is unreal!
Je l'ai offert à ma copine pour la Saint-Valentin et elle a adoré. C'est un cadeau très romantique et délicat. La qualité est parfaite.
I bought this for my bestie's birthday and she adores it. So elegant and meaningful. A top-quality piece.
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