Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Bought this as an alternative to expensive heirlooms: now I confidently wear real diamonds knowing this can substitute flawlessly during active days!
This has become my travel staple: lightweight, secure clasp, and sparkles like something worth ten times more.
My coworkers asked where I got my 'new diamond bracelet'—kept the secret until they saw the price tag!
Lightweight but luxurious—wore it on a business trip and everyone assumed I had a fancy jewelry budget!
Buying this felt like scoring a steal—lab-grown sparkle at a fraction of diamond cost! It’s my new go-to for date nights.
Bought this after researching ethical options: love how its elegance doesn’t come from conflict-ridden mines!
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