Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
A beautifully made ring that feels very high-end. The 2-carat oval stone is flawless and the bezel setting is smooth and secure. It looks incredibly classy.
A combinação da forma oval, tão clássica, com a cravação em bisel, tão moderna, resulta numa peça de joalharia única e cheia de personalidade. Adoro o contraste.
The craftsmanship here is top-notch. The metal work on the bezel is flawless and smooth. It’s a very modern yet timeless design. A real winner.
Es el solitario moderno perfecto. El engaste en bisel enmarca la piedra ovalada como si fuera una obra de arte. Súper contenta con mi elección.
The craftsmanship is incredible. The bezel is perfectly smooth and wraps around the oval stone flawlessly. A truly stunning piece of jewelry that looks so high-end.
L'association de la forme ovale, douce, avec le serti clos, très graphique, est une vraie réussite. Un bijou plein de caractère et d'harmonie.
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