Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
A perfect engagement ring. It’s got the wow factor with the 2-carat oval, but also so much meaning with the infinity symbol. I'm one happy sheila!
Die Verarbeitung ist wirklich exzellent. Alle kleinen Steine auf dem Unendlichkeitsband sind präzise und sicher gefasst. Das zeugt von hoher Handwerkskunst und Qualität.
I am so in love with the oval shape! It's incredibly flattering and makes my hand look so elegant. The 2-carat size is absolutely perfect. I'm obsessed.
Ho ricevuto questo anello per la proposta e ho pianto dalla gioia. L'infinito e la pietra ovale sono così romantici. È il simbolo perfetto del nostro amore.
I was looking for something unique, and this is certainly it. The oval cut is so elegant, and the hidden halo is a detail you don't see every day. A very special piece.
Adoro como este anel combina um corte clássico como o oval com um design tão detalhado. Resulta numa peça única, com muita personalidade e elegância.
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