Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
My fiancé picked this and he couldn't have done better. The oval cut is stunning and the infinity band is the perfect symbol for us. I get compliments on it daily.
El trabajo de este anillo es súper fino. Todos los brillantitos del infinito están perfectamente puestos. Se nota que está hecho con mucho cuidado y precisión. ¡Una pasada!
I said YES! The oval shape is so unique and the infinity band is just beautiful. It’s the perfect blend of modern elegance and timeless romance. So happy!
Consigliatissimo! Se amate i gioielli ricchi di dettagli ma eleganti, questo è l'anello giusto. Brilla da ogni angolazione. Un acquisto di cui non vi pentirete mai.
The profile view is my favourite part. You can really see the hidden halo giving the main stone a lift. It's a very clever and high-end looking design feature.
Ich kann diesen Ring nur wärmstens empfehlen. Er ist voller liebevoller Details, funkelt unglaublich und die Qualität ist top. Eine ausgezeichnete Wahl für einen besonderen Anlass.
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