Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
This is my new ultimate statement necklace. It’s so bold and brilliant, but the vertical design keeps it looking so graceful and sophisticated.
Ein sehr glamouröser und opulenter Anhänger. Das Design ist so durchdacht, vom oberen Fall bis zum großen Finale. Ich bin absolut begeistert.
Honestly, the value here is amazing for such an intricate design. The GRA certificate for the main stone provides great peace of mind.
Um colar digno de uma rainha. A qualidade é excecional e o design é de uma criatividade fantástica. Perfeito para um evento de gala.
This is a straight-up heirloom piece. The quality is outstanding, and the design is so incredibly special. It’s the most beautiful thing I own.
Absolument divin. La finition est parfaite, le design est unique. Si vous cherchez un bijou qui fait dire 'wow', ne cherchez plus.
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