Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The quality is fantastic. The 18K gold plating is beautiful and the stones are set really securely. It feels like a proper piece of high-end jewellery.
La qualité est digne de la haute joaillerie. Le travail de sertissage est impeccable. Un bijou luxueux et incroyablement raffiné.
The craftsmanship is superb. Each of the tiny pave stones in the halo is perfect. It feels durable and looks so incredibly polished and luxurious.
Este pendente é uma afirmação de elegância e poder. A forma como está construído é perfeita, resultando numa peça de presença marcante.
I received non-stop compliments all night. Everyone was asking where I got such a unique and stunning necklace. Unbelievable value for such a complex piece.
Questa collana è un sogno. La pietra centrale da 6,5 mm ha una luce abbagliante, resa ancora più intensa dall'halo. Un gioiello da vera diva.
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